Property Legal Pty Ltd, trading as Dott & Crossitt (“D&C”), acknowledges the importance of your privacy and is committed to handling your personal information responsibly and in accordance with applicable privacy laws. This Privacy Policy governs the collection, use, disclosure and management of personal information about our clients, users of our AirID App, visitors to our website at www.dottandcrossitt.com.au, and members of the public who engage with our services.

D&C is part of the LocalAgentFinder (“LAF”) Group, with our ultimate holding company being LAF Limited. All entities within the LAF Group are bound by this Privacy Policy and share a commitment to managing your personal information in a secure and transparent manner. 

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Types of information we collect

We collect personal information necessary to conduct property transactions, verify identity, satisfy regulatory obligations, and deliver professional services. The kinds of personal information collected may include, but are not limited to: 

  • your full name, date of birth, residential address, email address, and contact number; 
  • your occupation or job title;
  • verification of identity (VOI) documents, which may include passport or driver licence number, Medicare number, and copies of legal documents such as a birth or marriage certificate; and
  • banking or credit card details required for settlement or other payments.

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How we collect personal information

We may collect this information directly from you when:

  • you complete a Client Authorisation Form (CAF) or other legal document; 
  • you provide us documents or instructions in person, by email, or online; 
  • you interact with our website or complete online forms; and
  • you contact us by phone, email, or in writing.

We may also collect information about you from third parties involved in the transaction, including:

  • real estate agents and other property professionals; 
  • financial institutions (including your own or the other party’s); 
  • other conveyancers or legal representatives involved in the transaction;
  • identity verification providers (VOI providers) or information brokers; 
  • government authorities such as land titles offices, state revenue officers, and other regulators; and
  • Electronic Lodgement Network Operators (ELNOs), such as PEXA.

When providing personal information about another person (e.g. an employee, spouse, relative, or client), you must ensure you have their consent and inform them of this policy.

If you choose not to provide us with personal information we request, we may be unable to carry out your instructions or complete your conveyancing transaction.

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Use of information‍

We collect, store, use, and disclose personal information for the purposes necessary to deliver conveyancing and legal services, including but not limited to: 

  • responding to inquiries and managing ongoing relationships; 
  • delivering products and services; 
  • issuing statements, invoices, and payment reminders; 
  • processing payments; 
  • complying with legal and regulatory obligations; and
  • providing marketing, promotional, and educational materials we reasonably believe may be of interest to you.

You agree that we may use and disclose your personal information for these purposes. All marketing and promotional electronic communications will include an unsubscribe option. Alternatively, you may contact us directly if you do not wish to receive such communications.

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Disclosure of information

We may disclose your personal information to a range of parties involved in the conveyancing process, which may include, but are not limited to:

  • PEXA and other ELNOs (see PEXA Privacy Policy);
  • revenue and land title offices;
  • financial institutions involved in the property transaction; 
  • other parties to the transaction such as the buyer or seller, their representatives, and conveyancers;
  • external service providers, including IT vendors, marketing agencies, and VOI contractors; and
  • third-party software companies and partners with whom we have a relationship; however, only with your express consent. 

Additionally, we are part of the LocalAgentFinder (LAF) Group, with our ultimate holding company being LAF Limited. All entities within the LAF Group are committed to handling your personal information in accordance with this Privacy Policy and applicable privacy laws. As part of our group operations, your personal information may be shared with other LAF Group entities for purposes including but not limited to:

  • managing customer relationships; 
  • processing payments or financial transactions;
  • meeting regulatory and compliance obligations; 
  • providing technology and systems support; and 
  • fulfilling other operational and administrative requirements. 

In the event of a corporate transaction such as a merger, acquisition, sale or rearrangement involving our business or assets, your personal information may be transferred or disclosed to a successor entity, purchaser, or investor as part of that transaction.

We only disclose your personal information where required by law, including in relation to legal proceedings or anticipated legal proceedings, or to establish, exercise or defend our legal rights.

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Cross-border transfers of information

We engage an offshore service provider based in the Philippines. We may disclose your personal information to the offshore service provider. We may transfer and store your personal information outside of Australia, including through cloud storage providers. Your information may be accessed in a PEXA Workspace by Subscribers based in other countries. Such countries may include, but are not limited to, the United States of America, member countries of the European Union, Canada, New Zealand, Singapore, Hong Kong, Japan, Thailand, Bangladesh, India, China, Philippines, and other countries in the Asia-Pacific region.

We take reasonable steps to ensure that any offshore service providers we engage comply with the Australian Privacy Principles (especially APP 8.1). However, for third parties not directly engaged by us (e.g. PEXA subscribers), we cannot guarantee full compliance; therefore, we do not accept responsibility for their handling of your data.

By using our services, you agree to such cross-border disclosures and acknowledge that APP 8.1 may not apply to some overseas recipients.

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Use of cookies

Our website uses cookies to enhance or personalise your experience. Cookies may collect usage data including  your IP address, browser, pages visited, and navigation patterns. This data is generally anonymised unless you provide personal information through online forms. You can disable cookies through your browser settings; however, this may impact site functionality.

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Third party websites and social media features

Our website may contain links to third party websites and social media features that are hosted externally. We do not control these third-party websites or social media platforms and are not responsible for their privacy policies, practices, or the way they handle your personal information. Your interactions with such platforms are governed by the privacy policies and practices of those hosting entities.

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Security of your personal information

We take reasonable physical, technical, and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures are regularly reviewed and updated to address emerging security risks and ensure the confidentiality and integrity of your personal information.

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Accessing your personal information

We try to ensure that any personal information we store is accurate, complete and up to date. To assist us, please contact us if any of your details have changed or if you believe the information we hold about you is inaccurate.

You may request access to the personal information we hold about you at any time by contacting us using the details below. In certain exceptional circumstances, such as where access would be unlawful or would infringe on the privacy of others, we may refuse your request. We will advise you of such circumstances should they arise.

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Contact Dott & Crossitt

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, or if you wish to access or amend your personal information, please contact us at:

  • Email: compliance@dottandcrossitt.com.au
  • Call: 1800 870 407

We will endeavour to:

  • provide an initial response to your query or complaint within 48 hours; and
  • resolve your query or complaint within 10 business days.

If you remain unsatisfied with our respones, you can contact the Australian Privacy Commissioner (see http://www.oaic.gov.au/about-us/contact-us-page or call 1300 363 992).

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Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any personal information we hold about you will be governed by the most current version of this Privacy Policy. If we make material changes, we will take reasonable steps to notify you; however, we encourage you to periodically review this policy for any updates.

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