Receptionist

Company Overview:

Dott & Crossitt Conveyancers + Solicitors is the largest conveyancing practice in New South Wales with 6 offices and over 40 employees. With a history spanning over a decade, we pride ourselves on delivering precision conveyancing and excellent client service. As we continue to grow, we are seeking a NSW Licensed Conveyancer to join our dedicated team and contribute to our ongoing success.

Position: Receptionist

Location: Richmond Office

Job Type: Full-time

Key Responsibilities:

1. Front Desk Operations:

• Serve as the first point of contact for clients, visitors, and callers, offering a warm and professional welcome.
• Answer and direct incoming phone calls to the appropriate staff members, taking accurate messages when necessary.

1. Client Interaction:

• Greet clients and visitors in a courteous and helpful manner, ensuring they are directed to the appropriate department or meeting room.
• Assist clients with general inquiries and provide basic information about the firm's services.

1. Appointment Scheduling:

• Manage the firm's appointment calendar, scheduling and confirming appointments for clients with solicitors and other team members.
• Notify staff members of upcoming appointments and ensure meeting rooms are prepared.

1. Administrative Support:

• Provide administrative assistance, including photocopying, scanning, filing, and organizing documents as needed.
• Assist with the distribution of incoming and outgoing mail and packages.

1. Communication Management:

• Monitor and respond to emails, inquiries, and messages received through the firm's general email account.
• Maintain a professional and organized email correspondence with clients and colleagues.

1. Office Maintenance:

• Ensure the reception area is neat, tidy, and presentable at all times.
• Coordinate with facilities management for any maintenance or repair needs in the reception area.

1. Team Collaboration:

• Collaborate with other support staff and team members to ensure effective communication and coordination.

Qualifications and Requirements:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in using office software (MS Office suite) and handling office equipment (phone system, photocopier, etc.).
• Ability to handle a high volume of incoming calls and manage multiple tasks simultaneously.
• Strong interpersonal skills and the ability to interact positively with clients, visitors, and colleagues.
• Discretion and confidentiality when handling sensitive information.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Comprehensive benefits package, including access to a bonus programme.
• Involvement in a well-respected law firm with a strong reputation in the legal industry.

Application Process:

Interested candidates are invited to submit their updated resume on the link provided.

Dott & Crossitt Solicitors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.